QUALITY POLICY AND MANAGEMENT COMMITMENT
- Achieve the perception from all our clients that the quality of products that SANTANA VALLS sells is unquestionable.
- Achieve the highest customer satisfaction possible, providing the quality service as support to the specified quality products.
- Achieve the highest supplier satisfaction possible, for the seriousness and reliability of our activities and advice in the metals and foreign exchange market.
- Direct our efforts to reduce delivery service time.
- Maintain and increase our high communication capacity, due to our advice with respect to market price variations advices, in order for customers and suppliers to optimize their buying and selling operations.
- Assume as a commitment by all staff, a polite manner with clients..
- Promote a continuous process of improvement on the provision of commercial services.
- Commitment to comply with:
– Customers’ requirements,
– The legal and regulatory requirements and
– The company’s objectives.
For this, the Manager expresses the commitment to provide the necessary resources in the application of the stated quality policy, through the quality policy and management implementation system, based on the ISO 9001 standard.